MIPIM Asia Summit - FAQ
I am having trouble registering online. Can you help?
Please note that there are two possibilities to start your online registration:
- To register, please, go directly through register, then fill out the left section
- If you have not finished your online registration, please log in by entering your email and the password that was provided to you.
For further assistance, contact firstname.lastname@example.org
What are the different methods of payment?
- Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
- Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.
NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.
What bank information should I use to process my wire transfer?
Please download the bank information here after choosing “wire transfer” as payment way at the very last step of your registration process.
When processing the transfer, your bank may make charges and deduct this from the total amount. The bank order must be made with the following indication “Payment at no costs for the beneficiary” to ensure the correct amount reaches us.
What kind of information should I include on the wire document?
This information is important to enable us to easily identify your payment. Please include one of the following:
- Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided.
- Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number. Please quote this number as reference when processing your wire transfer.
- I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered, and the event you registered for.
*Special notice for UK, Ireland, Australia, and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.
If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.
Should I send a copy of the bank transfer?
Yes, you will need to send a copy of the bank transfer as proof of payment to our Customer Service by choosing Category: Accounting / Invoice/ Vat and Sub Category: Payment. Remember to include your company name, personal details and the event you are registering for.
Should I bring a copy of the bank transfer on-site?
Please bring a copy of the bank transfer as proof of payment.
If you would like your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.
When will I receive an invoice?
Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.
The client copy is automatically sent by email to the company contact provided on the registration form and if the email was provided to us.
I did not receive my invoice, can you resend it?
If you need a copy, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.
What if my invoice contains a mistake?
Please fill out the Customer Service Helpdesk Request Form including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.
Can I cancel, amend or replace a delegate registration?
The MIPIM ASIA participant registration is personal and non-refundable. It can, however, be transferred to another person within the same company and office. Delegate details can be amended by contacting email@example.com.
To transfer or amend your delegate registration, please contact firstname.lastname@example.org. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.
Hotel and apartment booking
How can I book a hotel for the event?
Book you room online at the Grand Hyatt Hong Kong at a preferential rate.
You can book a room at the Grand Hyatt Hong Kong, MIPIM Asia’s prestigious venue, directly online (preferential rate already applied). Please click here to book your stay.
Hyatt Worldwide Reservations Centre – Hong Kong
Phone: 852 2584 7038
Fax: 852 2824 2077
Do I need a VISA to attend and can you help in getting one?
Depending on your origin of departure, a visa may be required to enter Hong Kong. Please consult the Immigration Department of the Hong Kong SAR Government website to find out which documents are required for entry.
Should you need assistance to get a VISA, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.
Can I receive my badge by post?
Early registered participants from Hong Kong for whom we have a photo at the time of delivery, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.
*Badges are sent to the following countries:
- Hong Kong
Participants who have registered and paid in full will receive an e-ticket (please refer to e-ticket Section).
Where can I retrieve my badge for the show?
Participants can collect their badge at:
- Registration desk located in the lobby of the Grand Hyatt Hotel upon presentation of a valid ID.
NOTE: You will only receive your badge if you have paid in full. Whether you have sent a photo or not you must bring valid ID to collect your badge.
For any further assistance, please fill out the Customer Service Helpdesk Request Form by mentioning your company name, personal details and the event you are registered for.
When will I receive my e-ticket and how can I get it?
Registered participants who have paid in full will receive an e-ticket by email starting 4 weeks prior to the show
How do I retrieve a badge with my e-ticket?
An e-ticket can be used to collect your badge at a self-service delivery point by scanning your QR code displayed on your e-ticket or at the Registration Hall.
Only registered participants who have paid in full will receive an e-ticket by email or can download it via the Online Database.
NOTE: If you didn’t receive your e-ticket please check in your spam folder and ensure your payment has been successfully delivered.
If your payment has been completed and you still have not got your e-ticket, please fill out the Customer Service Helpdesk Request Form, including your company name, personal details and the event you registered for.
Can I retrieve my badge at the show if I don’t have my e-ticket?
If you don’t have your e-ticket, go to the registration hall with a valid ID to collect your badge.
For any further assistance, please fill out the Customer Service Helpdesk Request Form, and include your company name, personal details and the event you are registered for.
Online services & Database
What is my login and password?
Your login is the email address you registered with; enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.
Why haven’t I received my activation email?
To verify your account, you should receive an activation email in your mailbox (this can take up to 72 hours from registration). The email’s subject line is "MIPIM ASIA IMPORTANT INFORMATION: your online database access" -- if you haven’t received it within 72 hours, check your spam folder.
Otherwise, click on the link labelled "Enter your email to set a password" or “reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.
How do I change my email address?
To change the email address you currently use as a login, as well as for communication with Reed MIDEM, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.
How do I hide my email address from other MIPIM ASIA SUMMIT Online Database users?
To hide your email address, log into the Online Database. On the "My account" page, click on "Preferences", then click at the bottom of the page on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".
How can I manage the meeting notifications that I receive in my inbox?
If you want to stop receiving emails related to meeting requests from the Online Database, go to the “My account” page and click on “Edit”.
In the “Alert me via email when” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.
You also have the possibility to prevent other people from sending you meeting requests.
How is Reed MIDEM taking measures to protect your private information?
It has come to our attention that certain companies have accessed the online database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences on the “Preferences” page, accessible from the “My account” page.
How do I update my profile, photo or company information within the Online Database?
You must be connected to your MIPIM Asia Online Database account.
To update your company information and company activities, you need to contact our Customer Service.
How do I read my messages?
Once logged into your Mipim ASIA Online Database, click on the mail symbol at the upper right of your profile. This will create a dropdown where your personal Inbox and company Inbox will be available, along with your latest incoming messages.
How do I update my company and/or personal profile for another event?
To update company and/or personal profile for another event, contact Customer Service.
How can I change the order of my delegates on my company’s page?
From the “Company Account” page, accessible via the activity toolbar at the top of the website, scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to re-order your delegates by assigning a position number to each one of them and clicking on “Update”.
How can I promote my company in the Mipim Asia Online Database?
You can benefit from an exclusive DIGITAL banner at the top of the online directory to be visible by your peers all year round. There is also a full range of advertising space on the show website and the show Guide, that you can book. If you are interested by any of these opportunities, please contact email@example.com.
You can also upgrade your company’s online package to the Advanced Company Profile, in order to be highlighted in search results and be able to access leads (people who bookmarked your company, participants and product pages). To do so, please contact firstname.lastname@example.org
Why am I having trouble viewing the website?
Our website is best viewed in most up to date browser versions, therefore some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.
Your Personal Agenda
Where can I find my Personal Agenda?
Once logged in to the Online Database, an activity toolbar will be displayed at the top right of your profile. Click on the "My Account" menu. This will create a dropdown where your “Agenda” will be available.
How can I bookmark a session, a concert or a speaker?
You must be logged in to complete these actions .Go to the conferences and events tool. Bookmark a session by clicking on the agenda icon located in right corner of a session or a speaker, by clicking on the star icon. You can decide whether you want to add a session to your favourites or whether you want to add a conference to your personal Agenda.
How can I find my bookmarked speakers/sessions/participants/companies?
Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.
How can I find my bookmarked speakers?
Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers, sessions, participants and companies you bookmarked.
How can I share a conference or concert with someone?
Go to the session you are interested in. In the right corner, click on “Share”. You will be able to share the session by email or by Social Media.
Click on the “My Account” symbol, then “Settings”, and click on your email address to log out.
How do I unsubscribe to your communications?
This data is processed by Reed MIDEM for the purposes of carrying out its contractual obligations: fulfilling request for information or content, registration for newsletter or promotional analysis and communications. Such data is stored for a maximum duration of 10 years.
You may exercise your right to access, obtain, correct and oppose the use of your personal data by writing to: www.privacy.reedexpo.com.
In case you are not satisfied by the answer to your request, you may enter a complaint to the French National Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL) www.cnil.fr.